Help Desk Request form – This Form is the primary way to put in a service request with the Help Desk. Just navigate to the Help Desk Request form.
Email
- Creating a Service request – Send an email to [email protected] with your issue in the title and a quick description of the problem in the body of the email. Once your service request is created, you will receive a confirmation email with your new service request’s information.
- Updating a Service request – You can add new information or ask a question at any time by replying to any email associated with your service request and it will notify our team with your new information.
Help Desk portal – To access the Requester Portal navigate to helpdesk.swbts.edu and log in with your SWBTS email and password. The Requester Portal allows you to view your current service requests and put in a new service request with the Help Desk. Note: Service Desk refers to “Tickets” as “Requests”.
Southwestern Central (intranet) – Once you have clicked on the Help Desk button on the main page of Southwestern Central, you can open a new service request, go to the Requester Portal, or fill out the New Position Equipment Request form.
New Position Equipment Request Form – This form is located under the Help Desk button on Southwestern Central. The “New Position Equipment Request form” is used to request a computer, phone or other device for employees who have had a position update. This can be a new employee, an employee changing positions, or an employee adding a position.
