FAQ
Frequently Asked Questions
- The Help Desk is located in F4 in the basement of the Memorial Building.
- Go to the Accounts & Passwords page and enter your Last Name, Date of Birth, and Student ID to find or reset your password.
- Click HERE to log in to your student email.
Help Desk Request form – This Form is the primary way to put in a service request with the Help Desk. Just navigate to the Help Desk Request form.
- Creating a Service request – Send an email to [email protected] with your issue in the title and a quick description of the problem in the body of the email. Once your service request is created, you will receive a confirmation email with your new service request’s information.
- Updating a Service request – You can add new information or ask a question at any time by replying to any email associated with your service request and it will notify our team with your new information.
- Check out this helpful pdf: Service Desk - Linking Outlook accounts.
- To log into your requester portal to view your open service requests, open a new service request, or view helpful solution articles navigate to Helpdesk.swbts.edu and login with your SWBTS email and password.
- For instructions on how to set-up Multi Factor Authentication (MFA) for your SWBTS account, download the PDF here.
- To set-up your MyResNet account and connect your devices, go to Boldyn Networks for instructions.
- To connect to SWBTS-Guest, select it from your Wi-Fi settings and provide the required information.
- SWBTS utilizes Zoom video conferencing software for all Flexible, Synchronous Live, and Flex-Access courses. We recommend all Flexible, Synchronous Live, and Flex-Access students to do a TechCheck with Campus Technology before each semester.
- TechChecks include training in Zoom and checking the student’s technology and network to ensure they have the best experience possible. To set up a TechCheck contact Campus Technology ([email protected]; 817-921-8555) or stop by the Help Desk.
- From Student Hub find the Sites drop down list at the top of the page. In the Sites drop down click on Campus Tech.
- To find more resources to help out with your tech needs you can go to the Student Hub and follow this path: In the Sites drop down click on Campus Tech > Technology Resources
- From Employee Hub navigate to the Info Sites drop down list at the top of the page. Click on Office of Campus Technology to go to our Info Site.
Got Questions?
Reach out to our Campus Technology team
(817) 921-8555 | [email protected]